A Strange Turn of Events

As scheduled, the Geek Squad guys made another trip to our house to work on the television. This time two guys came, neither of whom were there for the first visit. My wife turned on the television and before too long the picture froze and turned to bright orange streaks. Both guys were left scratching their heads as to why or how a replaced power supply could effect the screen in such a way. They thought the issue had to be in the display and not the power supply.

This didn’t make a ton of sense to me since the issue with the screen began within seconds of replacing the power supply in the last visit. Also, replacing the display would mean that the TV would then be made of at least 50% replacement parts, and that just didn’t seem right for a set that is only 8 months old.

Luckily , the guys had just come from another house where they worked on a television identical to mine. Coincidentally, that television also had the exact same buzzing issues with the power supply and needed a replacement board as well. They had put a brand new power supply in the other television only to have the buzzing start back up and having to take it back out. However, by plugging in the new buzzing power supply from the other TV into mine, we could determine if the problem really was in my power supply or in my display. In other words, if we plugged in this other power supply and the display didn’t act up, then we know the problem is in the power supply and not the display.

So the repair guy plugged it in and everything seemed fine with the screen. The strange thing is that this power supply did not buzz once it was plugged into my television like it did in the other one. That being the case, the guys assured me that it was a new part and recommended that we leave it in there for the time being. They said they would leave the ticket open for now and I should report back to them and see how it goes.

In the end, the repair guy also gave me his direct number so I could just call him if something goes wrong and they said they would email me some sort of ticket for the work done. To be honest, I’m a little skeptical of the whole situation, but still hoping for the best.