And So It Begins

In early Spring 2010, my wife and I decided to cash in some gift cards from the Holidays and splurge on a fancy new television. Our previous television was this giant boxy thing from the mid-90s that weighed in at close to 100 pounds.

After shopping around a bit, we finally settled on a Samsung. It is the super thin one that mounts one the wall so nicely. It was a massive upgrade from our old set, and way more than we would normally spend on a television. For a few months things were great. The picture was amazing, the sound was good. It was, by far, the best TV either of us had ever owned.

Then, on October 6th at 8:15 PM, it started making a loud buzzing noise. At first this would only happen about every other time we turned it on, but now the buzz is nonstop. It has gotten so loud that the television is unwatchable no matter how loud we turn up the volume. The noise is clearly coming from the back of the TV and seems worse when something bright is on the screen.

Earlier today I started looking online for how we might best resolve the matter. Immediately, I found that this seems to be a common issue with many Samsung televisions.

Like everyone else, I’ve had a few less than amazing experiences with the customer service departments of large corporations, and a quick search led me to believe that this could turn out to be one of those times. A few reviews have even stated that the company involved may have trouble properly documenting the case as it progresses. I hope none of this is true and that everything turns out fine.  I'm sure these are good people who just have a lot on their plate. I also realize that most people only write customer service reviews when they are upset.

The purpose of this blog is to objectively document every step of the process as I attempt to resolve this matter. I thought it might be a useful way for all parties involved to stay up to date as things unfold.